Edenred Support Team
Articles
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How do you find out the balance of a voucher?
You can check your balance: on your receipt, if you spend part of your voucher in a store. by contacting the partner's customer service team.
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How can you find out what your voucher’s expiry date is?
The expiry date can be found: On your voucher In the description of the offer on your benefits platform
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How can you use your voucher?
Depending on the partner, the voucher can be used either in a shop or on its official website. You'll find all the details of the offer on the benefits platform These are the steps to follow to use...
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How can I use an online voucher?
These are the steps to follow to use your online voucher: Go to the partner's official website. Select the number of entries of your choice. When making your payment on the partner’s official webs...
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How can you access a voucher purchased on your old benefits platform?
Don't panic! If you did not have time to download a voucher from your old platform, contact our customer service team using this form. Enter the email address connected to your old account and the ...
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Can you still get a discount after having bought your shopping?
You must purchase the vouchers before doing your shopping. Indeed, you will need the barcode on the voucher to finalise your purchase. If you have already paid for your products with a partner bran...
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You’re in a shop and you’ve forgotten to buy your vouchers. What should you do?
You can purchase vouchers rapidly through the Ekivita Edenred application. It lets you buy vouchers in record time. Once you have purchased the voucher, present the barcode at checkout. N.B.: You m...
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Do you need to print the voucher to use it?
It all depends on the partner brand and the voucher’s conditions of use. You will find this information in the description of each offer.
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Does the entire value of the voucher need to be spent in one go?
No! You can decide to spend your voucher in several goes and across several orders. Make sure you use your vouchers before their expiry date, though. Indeed, the total value of your voucher needs t...
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Is there a voucher purchase limit?
There is no purchase limit for vouchers on your benefits platform. However, some partner brands limit the number of vouchers which can be used for one order. This specific information can be found ...