Edenred Support Team
Activity overview
Latest activity by Edenred Support Team-
Edenred Support Team created an article, How can you download the Ekivita Edenred app?
There are three options for downloading the app: Go to your smartphone's app store, search for "Ekivita" and download the app Via the links IOS or Android Scan the QR code below
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Edenred Support Team created an article, How can you access the Ekivita Edenred app?
To access the Ekivita Edenred app, you must first activate your account on your PC. Once your account has been activated, you can use the same login details (username and password) to connect to th...
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Edenred Support Team created an article, My app isn’t working. What should I do?
First check that you have installed the latest version of the Ekivita app. Go to the App Store or Google Play to see if a new applicable update is available; If that doesn’t work, uninstall and th...
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Edenred Support Team created an article, What is the expiry date on my Ekivita Edenred gift voucher?
The expiry date on your Ekivita Edenred gift voucher can be found in the same email as the one containing your card number and activation code.
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Edenred Support Team created an article, Do you need to spend all of your Ekivita voucher in one go?
No, if you prefer you can spend your gift voucher over several purchases.
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Edenred Support Team created an article, Can you buy a voucher which is worth more than your Ekivita voucher?
Absolutely! If your purchase costs more than the remaining balance on your gift voucher, you will be invited to use another payment method to pay for the remainder. Tip: use the Bancontact option t...
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Edenred Support Team created an article, How can you check the balance on your Ekivita Edenred voucher?
To find out your remaining balance, follow these steps: Go to your benefits platform. Click on your name in the upper right corner. Then click on the ‘My Gift Vouchers’ tab in the left-hand column...
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Edenred Support Team created an article, Where can you find information about your Ekivita Edenred voucher?
Your voucher number and activation code were sent to you by email with the subject ‘Your Ekivita Edenred gift voucher’ from the following email address: support-ekivita-be@be.edenred.info. If you c...
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Edenred Support Team created an article, How do I use my Ekivita Edenred gift voucher?
Add your chosen voucher(s) to your basket. Go to your basket and click ‘Next’ to add your details or to check whether the details you have already entered are correct. At the payment stage, choose...
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Edenred Support Team created an article, Do you need to spend the exact amount on the voucher?
No. If you buy a voucher worth €50 and your shopping costs €65, you will be invited to pay the difference using a different payment method. Conversely, if your shopping only costs €45 and you are p...